Frequently Asked Questions

Shipping & Return

Our shipping fee starts at P150 and would depend according to your location and the dimensions and weight of your items.

You have three ways of tracking your order.

  1. VIA MY ACCOUNT DASHBOARD: Log in to your account. Go to your My Account > Orders > Click the order number. We will be providing you with tracking number and the link of the courier’s tracking site.
  2. VIA TRACK ORDER: Go to Track Order. Input your order number and the email used in placing the order.
  3. VIA E-MAIL: You can check the tracking details in the e-mail we have sent after shipping your item.

We act as fast as we could so you can receive your order immediately! Please see below estimated number of business days for order processing.

During holidays and special events, we might be experiencing higher volume of orders. If you did not receive your order after ten (10) days, please send an email to [email protected].

Yes, you can! But only before we have shipped your item. Send us an email at [email protected].

Note: We ship the item within 24-48 hours after payment confirmation.

Currently, we only ship to addresses within the Philippines. However, if you want to order for friends and relatives located in the United States, you can send us an e-mail at [email protected].

We do our best to ensure that your items are damage-free and at its best quality. However, if you receive a defective or incorrect or extra items, you can send us an e-mail at [email protected].

Please note that we only accept returns of defective and incorrect items. Items must be in its original condition, unworn and unused. No tags should be removed.

Returns should be made within 7 days after delivery. After this period, any concerns will no longer be accommodated.

Please send us an email at [email protected] containing the following information:

  1. Order Number
  2. Photo/video of the defective/incorrect items.
  3. Description of the issue
  4. Photo of original packaging (paper bags, boxes)
  5. Photo of Kataluxxe packaging (sticker, paper bags, boxes)

Payment

We accept payments through BDO and BPI bank (over-the-counter deposit and online bank transfer) and Gcash. After placing an order, please send us a clear scan copy / photo / screenshot of your proof of payment. Please ensure to put your order number as the reference number upon payment.

It will take one to three business days for your payments to clear in our account.

General

Yes, we guarantee that all our items are authentic as we only partner with official merchants.

  1. Just choose the items you want to buy. Select the size and color, if applicable and click “Add to Cart”
  2. Go to you Cart and click “Proceed to checkout”.
  3. Fill in the billing details. Log in to your account for faster transaction as saved addresses will be used.
  4. Tick the box saying “I have read and agree to the website terms and conditions” and click Place Order.
  5. You will receive an email confirmation that your order was received.
  6. Pay the invoice amount and indicate your order number as the reference number. Send us a clear scan copy or screenshot or photo of your proof of payment.
  7. That’s it! Leave the rest to us!

Note: Give us one (1) to three (3) business days to verify your payment.

Yes, we do promotions from time to time.

You can easily change your password by clicking on “Lost your password”. Follow the instructions on the email.

If you are still encountering an issue, shoot us an email at [email protected].